A Complaint to AirAsia: Disappointed!

15Nov08

An email I send to AirAsia through its “Contact Us” page at:

http://www.airasia.com/site/id/en/faqDetailsForm.jsp

so here’s:

Dear all there,
I wanna complaint about the Batam-KL AK Flight on those booking numbers* I provided here.

1. Why is the flight closed?

2. Why don’t you have made a special/private announcement about the closing of the flight by personal email or/phone?

I received the news when I made a call to the Air Asia Indonesia call center right after I made a change in my details. The case was I asked them, they didn’t tell me nothing before. And when I made a complaint to them, I was asked to make a complaint to Air Asia Malaysia to make it because the AK flight is provided by Air Asia Malaysia and the refund process is now on the way. How if I’ve been in the airport and the flight is none? You can imagine…
The customers have right to get the information. Here once again I do HAVE TO tell you that CUSTOMERS HAVE right to get the information.
I am now really disappointed by Air Asia. I hope you guys could give the best answer for me and my friends.
You can find this email also in my blog: http://mytraveltime.wordpress.com/2008/11/15/a-complaint-to-airasia-disappointed/ or http://spceunlmtd.wordpress.com/2008/11/15/a-complaint-to-airasia-disappointed/ .

Soon I get the feedback from you, I’ll publish it too in my blog.
Thank you and God Bless us all,
Oky.

 

* Booking #: X3ZYEB, YDP8AC, V559AH, F6ZQLH

Filed under: Uncategorized   |  2 Comments